One or more of my products is damaged.

We stand by our products and quality, and we do our best to ensure each item is shipped in the safest possible way. We'll replace any product* that is defective, damaged in transit, or missing at no charge. Just contact ipsyCare for help. Be sure to check inside your pink mailer for items--sometimes we place products inside the mailer because it's too big to fit inside the makeup bag.

*Our replacement policy is good for up to 45 days after the shipment date. If something needs to be replaced, please contact us as soon as possible and we'll be happy to help.

Did you find this article helpful?

Still can't find what you're looking for? Get instant answers!