Membership & Waitlist

How do I cancel my membership or Waitlist spot?

Your Glam Bag membership will automatically renew, but you can cancel any time with no hidden fees. To cancel your Waitlist spot: Please email our ipsyCare team so we can take care of that for you. To c...

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When will I get off the Waitlist?

We do our best to move you from the Waitlist to an active membership as quickly as we can, and we’ll shoot you an email when your spot opens. New* members are automatically added to our Waitlist, and as we grow...

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When will I receive my first Glam Bag?

You’ll get more details in an email when you’re moved from the Waitlist to an active membership. Usually, if you’re moved from the Waitlist after the 1st of the month, you’ll get your first Glam Bag the foll...

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How do I join?

We’d love to have you as an ipsy member! To join: Visit ipsy.com and click “Get Started" to create an account. Fill out your beauty profile so we have an idea of your preferences. (You can update your an...

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Can I buy Glam Bags from past months?

Thanks for your interest! We sell out of our Glam Bags each month so we can't sell past bags. You're welcome to browse the "Glam Bag" section of ipsy.com to check out products we've featured in the past and re...

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What's a Glam Bag?

A Glam Bag is a cosmetics bag filled with 5 deluxe, sample, or full-sized beauty products (including makeup, skincare, hair care, and nail care) personalized just for you. Sample size: Provides a couple of use...

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Can I purchase a Glam Bag membership as a gift for someone else?

We don't have a gifting program, but you can still purchase a Glam Bag membership for someone. Just follow these steps: Make sure you're signed out of your ipsy account, and go to ipsy.com. Click “Get Starte...

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Can I switch my membership type?

Because annual memberships are paid in advance and available at a discounted rate of $110/year*, they can’t be changed to a monthly configuration until the end of the 12 months you originally subscribed for. I...

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Can I “skip” a month?

We're currently testing out a 1-month skip feature! If you would like to skip 1 month of your Glam Bag membership, you can email ipsyCare and we'll help you out. We currently don't have a way for you to skip m...

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Is there a phone number for ipsy?

We don't offer phone support since we feel we're able to offer our best customer care through email and Twitter. ipsyCare responds to every message (starting with the oldest ones first) within 24-48 hours I...

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