My Account & ipsy.com

How do I update my ipsy account information?

To access your account, first log in to ipsy.com. Once you log in, visit the Account page. On mobile, you can access your account by tapping on the three-line menu icon in the upper left corner, then tapping o...

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Why can't I email ipsyCare?

We're so sorry you're having trouble sending us a message! Our email help portal should be functional, but if it's not working for you, feel free to Tweet us @ipsyCare and we'll be happy to help you out there i...

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I'm having trouble logging in.

If you have multiple email addresses, we recommend you try logging in with a few of them just in case you used a different email address to create your ipsy account. If you know you have the right email addres...

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How can I change my ipsy email preferences?

ipsy members receive Glam Bag tracking and order status emails, as well as various promotional emails, including our daily Offers (flash sale discounts) and monthly Glam-a-Gram newsletters that contain special ...

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How do I delete my account?

We currently don't have a way for you to delete your ipsy.com profile yourself. If you're trying to cancel your membership but don't mind keeping your ipsy.com profile, you can always cancel your membership on ...

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ipsy.com isn't working. What should I do?

We're sorry you're having trouble accessing ipsy.com! Here are some common fixes: Try clearing your browser's cookies and cache, or switching to a different browser (check out this website for helpful instru...

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Where's the list of all the products for this month?

We recently updated the Glam Bag page to include lots more fun content centered around our monthly feature, but don't worry--you can still see all the products featured in the Glam Bag this month! On the Glam B...

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How do you keep my personal information secure?

We use a secure third-party billing provider for all our billing, so your full credit card number is never stored in our system. We're fully PCI level-1 compliant, which is the highest level of security for pay...

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