My Account &

How do I update my ipsy account information?

Log in to and click Account. Click "Edit account settings" located under the "General" section. From here, you can update your beauty profile (which will help us choose better matches for your Glam...

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How do I delete my account?

You can cancel your membership on If you'd like to delete your profile and all personal info related to your account, please contact ipsyCare.

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I'm having trouble logging in.

If you have multiple email addresses, we recommend you try logging in with a few of them just in case you used a different email address to create your ipsy account. If you know you have the right email addres...

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Why can't I email ipsyCare?

If you can’t email us through our help site, tweet us @ipsyCare and we'll be happy to help you out there. If you don’t have a Twitter account, shoot an email directly to Thanks for your patie...

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How can I change my ipsy email preferences?

ipsy members get Glam Bag tracking and order status emails, as well as promo emails, like our daily Offers (flash sale discounts). If you’re not getting our emails, please make sure your email addre...

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Here are some common fixes: Clear your browser's cookies and cache (check out this website for helpful instructions on how to clear your cache). Visit our site from a different browser. Visit...

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Where's the list of all the products for this month?

You can find the list of all the products for the month on the Glam Bag page. Below your 5 items for the month, you’ll see a “See All Samples” link.

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How do you keep my personal information secure?

We use a secure third-party billing provider for all our billing, so your full credit card number is never stored in our system. We're fully PCI level-1 compliant, which is the highest level of security for pay...

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What is ipsy?

ipsy was founded with a singular mission: to inspire individuals around the world to express their unique beauty. We wanted to completely reinvent the way you experience beauty, making it 100% about YOU. The b...

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Where can I find ipsy on social media?

We're so glad you asked! Come join the fun on Facebook, Instagram, Twitter, YouTube, Pinterest, and Snapchat (ipsyofficial). We love hearing from you--drop us a note or send us a pic to say hi!

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Still can't find what you're looking for? Email ipsyCare!