Products

My Glam Bag or product(s) are damaged or missing.

We stand by our products and quality, and we do our best to ensure each item is shipped in the safest possible way. We'll replace any product* that is defective, damaged in transit, or missing at no charge. Jus...

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How are Glam Bags personalized?

ipsyMatch: We personalize Glam Bags using a system called ipsyMatch. It takes info from your beauty profile and product reviews to choose the best Glam Bag combo for you. We’re a sampling service, and wan...

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Can I change my beauty profile preferences?

You can update them whenever you’d like! Log in to ipsy.com and click "Glam Bag." Scroll down and you'll see an "Update Profile" link below your featured products for the month. You can also access your beauty...

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How do reviews work?

Glam Bag Members: Reviews are key to helping us choose your future Glam Bags. When Glam Bags start to arrive in the mail, you’ll see “Review” buttons appear below each product in your online Glam Bag. Click th...

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Can you customize my Glam Bag based on allergies?

We work closely with our brand partners to make sure all the products we distribute are safe for general use, but we’re not able e to customize Glam Bags based on allergies. Many products have substances that c...

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How can I see what's in my Glam Bag for this month?

To view your Glam Bag online, log into your ipsy account and select "Glam Bag". From there, you can access your past Glam Bags and see our monthly feature and fun content from our creators. Once your payment f...

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What is going to be in next month's Glam Bag?

It’s a surprise! Early in the month, we’ll feature a few of our favorite products via email and across our social channels: Facebook, Instagram, Twitter, YouTube, and Snapchat (ipsyofficial). We want to...

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Where can I see my past Glam Bags?

You can view the products from past Glam Bags on the Glam Bag page, along with the bag designs. Under the 5 items from your current month’s Glam Bag, you’ll see a “Past Glam Bags” link.

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