Glam Bag: Billing

When will I be billed?

Once you're an active subscriber, your subscription automatically renews until you cancel. Monthly: You’ll be billed automatically at 9pm PT on the last day of each month* (unless you cancel by 12pm PT that da...

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How do I update my billing information?

You can update your billing information by logging into ipsy.com, hovering over the profile icon in the top right corner, and clicking “My Account.” From there, you can go to "Billing Information" and update yo...

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What payment methods do you accept?

We accept Visa, MasterCard, Discover, and American Express credit and debit cards. If you don’t have one of the above, you can try loading money onto a pre-paid Visa or MasterCard if that service is available ...

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Can I pick the date you bill me?

Our automated billing system attempts to bill all subscribers' cards at 9pm PT on the last day of the month.* We don't have a way to individually customize that date, so your card will always be billed at the b...

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Can I get a refund for my Glam Bag?

We do not offer refunds or exchanges for Glam Bags, but we're always happy to replace anything missing or damaged. If anything you were set to receive is damaged or missing, please contact ipsyCare for help.

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Why was I just charged 1 cent?

When you first subscribe, you may see a $.01 charge on your bank statement. This is just a pre-authorization to check your card and will be reimbursed by your bank. Reimbursement is usually immediate, but can s...

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Do you charge sales tax?

Due to ipsy’s physical presence in California (CA), New York (NY), North Carolina (NC), and Texas (TX), we are required by law to charge sales tax on any orders shipped to those states. The sales tax is automat...

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I'm Canadian. Why does my monthly bill vary?

The price of a monthly subscription for Canadian ipsters is USD $14.95 ($10 plus a $4.95 shipping fee). When you're billed, your bank statement will show the conversion amount in CAD, and due to the fluctuating...

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How does billing work?

We offer 2 different types of Glam Bag subscriptions (monthly or annual), and your billing experience will differ depending on which type you choose. Here's the lowdown: For monthly subscribers: We'll attempt ...

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