Glam Bag: Billing

How do I update my billing information?

You can update your billing information by logging into ipsy.com and clicking on “Account”. From there, you can go to "Edit account settings" and update your information under "Billing". If you update your pay...

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When will I be billed?

When Signing Up: You will have the option to skip the Waitlist to activate your membership (if you prefer to wait, refer to the Waitlist section below). Once you skip, you will be immediately charged for your f...

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How does billing work?

We offer 2 different types of Glam Bag memberships (monthly or annual), and your billing experience will differ depending on which type you choose.* Here's the lowdown: For monthly members: We'll attempt to bi...

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Can I pick the date you bill me?

If you're a new member, find more information here about when you'll be billed for your first bag. Our automated billing system attempts to bill all active members' cards at 9pm PT on the last day of the month...

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Can I get a refund for my Glam Bag?

We do not offer refunds or exchanges for Glam Bags, but we're always happy to replace anything missing or damaged. Please note that our replacement policy is good for up to 45 days after the shipment date. If...

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Why was I just charged 1 cent?

When you first join, you may see a $.01 charge on your bank statement. This is just a pre-authorization to check your card and will be reimbursed by your bank. Reimbursement is usually immediate, but can someti...

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What payment methods do you accept for the Glam Bag?

We accept Visa, MasterCard, Discover, and American Express credit and debit cards. If you don’t have one of the above, you can try loading money onto a pre-paid Visa or MasterCard if that service is available ...

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Do you charge sales tax?

We do -- we charge sales taxes in California (CA), New York (NY), North Carolina (NC), and Texas (TX) due to our physical presence in those states. We are required by law to charge sales tax on any orders shipp...

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I'm Canadian. Why does my monthly bill vary?

The price of a monthly membership for our Canadian members is USD $14.95 ($10 plus a $4.95 shipping fee). When you're billed, your bank statement will show the conversion amount in CAD, and due to the fluctuat...

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