I'm having trouble logging in.

If you have multiple email addresses, we recommend you try logging in with a few of them just in case you used a different email address to create your ipsy account.

If you know you have the right email address, but you can't remember your password, follow these steps:

  1. Visit ipsy.com/forgotpassword. (You can find this from the homepage by clicking "Forgot Password?" under the login fields.)

  2. Enter your ipsy email address, then click “Retrieve password”. We’ll send you an email with the subject line “Here’s Your New Temporary ipsy Password!”

  3. Log in to ipsy.com using the temporary password we emailed you.

  4. Go to ipsy.com/account and click “Change password” at the bottom of the page.

  5. Enter the temporary password we emailed you, then create a new secure password and enter it twice. If you’re not sure how to create a secure password, here are some ideas.

Any time you experience website issues, it can also be helpful to switch to a different Internet browser, and clear your browser's cache and cookies (check out this website for helpful instructions on how to clear your cache). If you’re still having trouble, please email ipsyCare for help!

Did you find this article helpful?