My Shop IPSY order arrived damaged. What should I do? To replace a missing or damaged item, please contact IPSY Care ASAP and we'll be happy to help. Related articles What do I do if one or more of my products is damaged or missing? Can I return my Shop IPSY order? How to Use the Glam Bot, IPSY’s Virtual Assistant Where is my bag? I didn't receive it. What do I do if there's an issue with my Refreshments order?