My Shop IPSY order arrived damaged. What should I do? To replace a missing or damaged item, please contact IPSY Care ASAP and we'll be happy to help. Related articles What do I do if one or more of my products is damaged or missing? Where is my bag? I didn't receive it. How to Use the Glam Bot, IPSY’s Virtual Assistant Can I return my Shop IPSY order? What do I do if there's an issue with my Refreshments order?