My IPSY Shop order arrived damaged. What should I do? If you experienced a missing or damaged item, please contact IPSY Care ASAP and we'll be happy to help! Related articles What do I do if my product is broken or missing? Can I return my IPSY Shop order? How to Use the Glam Bot, IPSY’s Virtual Assistant Where is my monthly shipment? What do I do if there's an issue with my Refreshments order?