We want to ensure you get the products that are right for you, so here are a few tips that can help:
- Remember to review your products. We also use your monthly product reviews to better understand what you loved and why—and the more feedback we have from you, the more personalized your box will be. Plus, you earn points every time you leave a review, which can be redeemed for free products. So keep up with your reviews and score big time.
- Less is more. If you have a lot of preferences selected in your beauty profile, then our IPSY Match system puts you into a broad category and you may get things that are not your ultimate favorites.
- You can also take control of choosing 1 product in your Glam Bag, or 3 products in your BoxyCharm or Icon Box.
A product I received isn't a good match for my skintone
We really want you to enjoy everything we send, and we understand that shade is very important. If needed, please reach out to IPSY Care so we can take a look at your account.
I received a repeat product
We occasionally repeat popular products that we know you’ll love, but it’s rare that you’ll receive the same product twice. We definitely want you to be able to try out many unique products from us. If needed, please reach out to IPSY Care so we can further assist you.