- If your Glam Bag shipped, it can take some time for your package to get delivered.
- It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery.
- Sometimes shipping labels can get scratched during processing and don't register properly, but your package should still be on its way!
My tracking says “delivered,” but I don’t have my Glam Bag.
Packages are scanned for delivery before your local mail carrier physically drops them at your home, and you may receive your Glam Bag within 24 hours after your tracking has updated to “delivered.” If it’s been longer than 24 hours, please contact our IPSY Care team for help.
What does missent mean?
Packages marked "missent" may result from an improper routing through the USPS. Don’t worry, they’ll be redirected and you will receive your Glam Bag as scheduled. Please allow three days after the “missent” update for final delivery, and if you haven't received it by then, you can contact IPSY Care for help.
Why hasn't my tracking code updated?
It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. Sometimes shipping labels can get scratched during processing and don't register properly, but your package should still be on its way.
What does "tendered" mean?
Your Glam Bag is shipped with the help of DHL, Pitney Bowes, and USPS. "Tendered" means DHL or Pitney Bowes has passed your package on to USPS, and your Glam Bag will soon be on the way to your local post office for delivery. You may not see tracking updates during this time, but that is normal and your bag should still arrive on schedule.
Why is my package being shipped an indirect route?
All major carriers use a hub-and-spoke system to deliver packages, which means that when packages leave our warehouse, they go to the nearest hub regardless of their final destination. We know it might seem strange, but this actually makes the entire process more efficient and ensures the speediest delivery for your Glam Bag.
Why is my tracking code inactive?
Tracking codes can take 48 hours to activate. If your tracking is still inactive after 48 hours, the bar code on your package may have been marked or scratched in the mail, which means it won't scan properly. Even though you can't track it online, this will not affect delivery, and you should receive your Glam Bag as scheduled.
I changed my address. Will I get my package at my new address?
As long as you changed your address before 12 pm PT on the last day of the month before we bill, you should receive your bag at your updated address. If you changed it after, it may be sent to the old address.