Here's a breakdown of essential topics to ensure a smooth delivery of your beauty discoveries:
1. How Shipping Works:
- Once your order is paid for, expect a tracking email to guide you on its journey. For detailed tracking instructions, click here.
- If more than 15 business days pass without updates on your shipped package, reach out to IPSY Care for assistance.
2. Insights into Shipping:
- Shipping timelines may vary, and it's normal for tracking to experience a delay before local delivery.
- Labels may get scratched, but rest assured, your package is still en route.
3. Decoding Tracking Status:
- Delivered: Receive your order within 24 hours post the "delivered" update. Contact IPSY Care if it exceeds this timeframe.
- Missent: Redirected packages marked "missent" will reach you as scheduled. Allow three days post-update for final delivery.
- Tendered: "Tendered" signifies the carrier passing the package to USPS for local delivery, with possible limited tracking updates.
- Electronic Notification Received: Updates soon follow, providing more details and the estimated delivery date.
- En Route / In Transit: Rare delays may occur beyond 15 business days; contact IPSY Care for a replacement.
- Forwarded: USPS typically doesn't forward packages, but IPSY Care can assist if you provide the current shipping address.
4. Tracking Code Mysteries Unveiled:
- Delays in tracking updates are normal; it may not update until the package is out for delivery.
- Indirect shipping routes are part of a hub-and-spoke system, optimizing efficiency.
- Inactive tracking codes may take 48 hours to activate, but even if not tracked online, delivery remains unaffected.
5. Address Changes and Receiving Packages:
- If you changed your address, navigate here for detailed instructions on receiving your package.