We want to make sure your beauty faves get to you without a hitch! Here’s everything you need to know about shipping, tracking, and what to do if things seem off.
1. How Shipping Works
Once your order is on its way, you’ll get a tracking email to follow its journey. Need help tracking your package? Click here for step-by-step instructions.
If your package hasn’t moved for 15+ business days, reach out to IPSY Care—we’ve got your back.
2. Shipping 101: What to Expect
- Shipping timelines can vary, and tracking updates might take a little time to appear.
- Scratched labels? No worries—your package is still headed your way!
3. Understanding Your Tracking Status
- Delivered: Expect your order within 24 hours after this update. If it’s been longer, let IPSY Care know.
- Missent: Your package was briefly sent the wrong way but will still arrive. Give it three days after this update.
- Missorted: Sent to the wrong carrier facility? It’ll be rerouted to you soon!
- Tendered: This means your package has been handed off to USPS for final delivery. Tracking updates may be limited.
- Electronic Notification Received: Your order has been processed—tracking updates will follow with an estimated delivery date.
- En Route / In Transit: Delays are rare, but if it’s been 15+ business days, IPSY Care can help with a replacement.
- Forwarded: USPS usually doesn’t forward packages, but if yours has been, IPSY Care can assist if you provide your updated address.
- Return to Sender: If your package is sent back to us, IPSY Care can help. Just reach out to us!
4. Tracking Updates: What’s Normal?
- No updates for a bit? That’s okay! Sometimes tracking doesn’t refresh until the package is out for delivery.
- Your package might take an indirect route due to carrier logistics, but it’s still on track.
- Tracking codes can take up to 48 hours to activate—if yours isn’t updating, it doesn’t mean your package isn’t moving.
5. Address Changes & Receiving Your Order
Moved recently? No problem! Click here for guidance on ensuring your package reaches the right place.