Billing

Billing Management

• Why are you raising prices?
• How do I lock in the current annual price?
• When will my annual membership price change?
• When will I be billed the new price?
• I'm Canadian. Why does my monthly bill vary?
• Do you charge sales tax?

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Gift Cards

• How do I reload my gift card?
• Who can purchase gift cards?
• Can I redeem a gift card without subscribing to a monthly IPSY membership?
• Can I use my gift card on Refreshments?
• Can I use my gift card on Add-Ons, Flash sales, and Offers instead of my monthly membership?
• What happens to my gift card balance if I cancel my membership?

See all 14 articles

Billing Troubleshooting

• I have enough funds, but why does my card keep getting declined?
• Why was I charged twice?
• Can I get a refund for my order?
• How do I update my billing information?