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Billing


Billing Management

  • I'm Canadian. Why does my monthly bill vary?
  • Do you charge sales tax?
  • What payment methods do you accept?
  • How does billing work?
  • When will I be billed?
  • How do I update my billing information?
See all 7 articles


Gift Cards

  • How do I reload my gift card?
  • Who can purchase gift cards?
  • Can I redeem a gift card without subscribing to a monthly IPSY membership?
  • Can I use my gift card on Refreshments?
  • Can I use my gift card on Add-Ons, Flash sales, and Offers instead of my monthly membership?
  • What happens to my gift card balance if I cancel my membership?
See all 14 articles


Billing Troubleshooting

  • I have enough funds, but why does my card keep getting declined?
  • Why was I charged twice?
  • Can I get a refund for my order?
  • How do I update my billing information?

Important IPSY Updates


How do I use IPSY's Virtual Assistant, the Glam Bot?


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