Skip to main content

IPSY
Billing
Billing Troubleshooting

Billing Troubleshooting

I have enough funds, but why does my card keep getting declined? >
Why was I charged twice? >
Can I get a refund for my order? >
How do I update my billing information? >

Important IPSY Updates

Severe weather update

If severe weather has impacted your area, we sincerely hope you and your loved ones are safe and well. Due to the impact, some deliveries may be delayed. If you have any concerns about your orders, please reach out at any time and we’ll do our best to help!

When will my annual membership price change?>

How do I lock in the current annual price?>

Why is my order delayed?>

How do I use the Glam Bot, IPSY's Virtual Assistant?>

Need More Help?

IPSY

Español

Powered by Zendesk