We offer 2 different types of memberships (monthly or annual), and your billing experience will differ depending on which type you choose.* Here's the lowdown:
For monthly members:
We'll attempt to bill your card each month on the last day of the month. If we're able to successfully bill you, we start prepping the upcoming month's shipment.
If we're not able to bill you, we'll try again a few days later. (We'll always email you first so that you have time to double-check that your card is ready for billing.) We continue billing through the middle of the month, and will attempt to re-bill your card every few days.
If we're able to successfully bill you before our billing period ends mid-month, you'll get that month's shipment! It won't be prepped for shipment until your payment clears, so if your payment goes through late in the month, you'll get it later than usual.
If we're unable to bill you after repeated attempts, we can't send you that month's shipment. But don't worry, you can still get the following month if you update your card! Sometimes we'll bill you after the billing period is over to hold your spot for the following month—but we'll always let you know.
If your card declines payment 3 months in a row, your membership will be put on hold, and we'll stop attempting to bill you. You can always resubscribe any time you want.
For annual members:
We'll bill your card when you sign up and you'll be charged for 12 months of shipments. Your membership automatically renews, so you can expect to be billed again for another year of shipments on the last day of your 12th month.
If we're not able to bill you when you sign up, or when your membership renews, we'll try again a few days later. (We'll email you first so that you have time to double-check that your card is ready for billing.) We'll attempt to re-bill your card every few days until our billing period closes.
Once your payment clears successfully, you can look forward to 12 months of uninterrupted membership!
*If you're a new member, find more information here about when you'll be billed for your first order.
Note: A small handling fee of $1.99 is applied to all subscription shipments, plus applicable state taxes for U.S. members or a small shipping fee for Canadian members.