At IPSY, your satisfaction is our top priority. If something’s not quite right, we’re here to help with a smooth and easy solution. Here’s everything you need to know about our replacement policy:
1. Replacement Policy Overview
We’re happy to provide a free replacement for products that are damaged in transit, defective, or missing. Our replacement policy covers you up to 45 days from the shipment date.
2. How to Request a Replacement
Need help? We’re just a click away! Contact IPSY Care here, and we’ll take care of the rest.
3. Missing Glam Bag Items?
If you're missing an item from your Glam Bag, double-check inside the mailer. Sometimes, we place larger items in there to ensure a secure fit.