We'll always do our best to offer you a replacement at no extra charge if you receive a product that is damaged in transit, defective, or missing. Our replacement policy is good for up to 45 days after the shipment date.
For assistance, please contact IPSY Care by clicking on the pink question mark in the bottom right corner of this page. We'll be happy to help!
Missing an item from your Glam Bag? Be sure to check inside your mailer for items—sometimes we place products inside the mailer because it's too big to fit inside the makeup bag.