We stand by our products and quality, and we do our best to ensure each item is shipped in the safest possible way. We'll replace any product* that is defective, damaged in transit, or missing at no charge.
Be sure to check inside your mailer for items—sometimes we place products inside the mailer because it's too big to fit inside the makeup bag.
*Our replacement policy is good for up to 45 days after the shipment date.
To replace a missing or damaged item, please contact IPSY Care by clicking on the pink question mark in the bottom right corner of this page. We'll be happy to help!