Can I cancel my IPSY Shop order? All orders are final at the time they're placed and cannot be canceled. Please note that we do not offer refunds, returns, or exchanges. If you received a missing or damaged order, contact IPSY Care. Related articles How do I cancel my IPSY membership? I canceled my membership. Why did I get charged again? How do I delete my account? How to Use the Glam Bot, IPSY’s Virtual Assistant Why was my IPSY Shop order canceled?