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IPSY Shop Troubleshooting

  • Why doesn't my IPSY promo code work? >
  • Why am I receiving an interstitial error? >
  • Can I cancel my IPSY Shop order? >
  • My IPSY Shop order arrived damaged. What should I do? >
  • Why was my IPSY Shop order canceled? >
  • Can I return my IPSY Shop order? >
  • Can I make changes to my IPSY Shop order? >

Important Updates

Maui Delivery Delays
Due to the recent devastation and damage caused by the fires in Maui, all delivery operations are on hold until delivery areas are considered safe.
If you’re in one of the affected areas and haven’t received your order yet, please be aware that there may be potential shipping delays until after postal services can operate normally again.
We’re closely monitoring the situation, and we’ll take care of you if you don’t receive your IPSY shipment as expected.
Please take care and stay safe.

How do I use IPSY's Virtual Assistant, the Glam Bot?






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