If you’re having trouble logging in, follow these simple steps to troubleshoot:
1. Multiple Email Addresses? Try Them All!
If you have more than one email address, try logging in with a few to make sure you’re using the right one for your IPSY account.
2. Forgot Your Password? Here's How to Reset It:
If you’re sure about your email but can’t remember your password, don’t worry! Just follow these steps:
- Go to IPSY.com, click Log In, enter your email, and select "Forgot Password?"
- Ensure your email address is correct and click "Send Email"
- Check your email for a message titled “Reset your IPSY password”
- Click the 'RESET MY PASSWORD' button in your email
- Enter your new password and verify it on the page that loads
- Try logging in with your new password
3. Additional Tips for Smooth Access:
- If the email isn't in your inbox, check your spam folder and be sure to clear your cache & cookies before trying again.
- Clear your browser’s cache and cookies by following the instructions here.
- If you’re still having issues, try using a different browser
- Getting an unexpected error, or seem to be blocked from logging in? IPSY Care can help! Just click the '?' button to the right of this page to get connected.
Note: If you are still logged in and just want to update your password, you can do that by going to the Profile & Preferences tab (click Manage Account in the top-right Menu) on your IPSY account.