If you have multiple email addresses, we recommend you try logging in with a few of them just in case you used a different email address to create your IPSY account.
How do I reset my password?If you know you have the right email address, but you can't remember your password, follow these steps:
- Visit IPSY.com/forgotpassword. (You can find this from the homepage by clicking "Forgot Password?" under the login fields.)
- Enter your IPSY email address, then click “Retrieve password”. We’ll send you an email with the subject line “Here’s Your New Temporary IPSY Password!” If you didn't get an email, check your spam or try resetting your cookies and cache and restart the steps.
- Log in to IPSY.com using the temporary password we emailed you. When copying and pasting, remove any spaces before or after the password.
- A window will pop up allowing you to update your password. Enter the temporary password, then create a new secure password and enter it twice. If you’re not sure how to create a secure password, here are some ideas.
Any time you experience website issues, it can also be helpful to switch to a different Internet browser and/or clear your browser's cache and cookies (check out this website for helpful instructions on how to clear your cache).
If you’re still having trouble, please contact IPSY Care for help!