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Account Management

  • ⭐️ I was a BoxyCharm member. Why can't I access my account on boxycharm.com? >
  • I canceled my annual membership. Will I get a refund? >
  • How do I change my shipping address? >
  • How do I upgrade to an annual membership? >
  • I canceled my membership. Why did I get charged again? >
  • How can I confirm the membership I signed up for? >
  • I just signed up. Am I getting this month's feature? >
  • Where can I see my past subscription orders? >
  • How can I change my IPSY email preferences? >
  • How do I update my IPSY account information? >
  • Can I "skip" a month? >
  • How do I cancel my membership? >
  • Can I switch my membership type? >

Important Updates

Maui Delivery Delays
Due to the recent devastation and damage caused by the fires in Maui, all delivery operations are on hold until delivery areas are considered safe.
If you’re in one of the affected areas and haven’t received your order yet, please be aware that there may be potential shipping delays until after postal services can operate normally again.
We’re closely monitoring the situation, and we’ll take care of you if you don’t receive your IPSY shipment as expected.
Please take care and stay safe.

How do I use IPSY's Virtual Assistant, the Glam Bot?






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