It’s possible your cancellation wasn’t finalized:
After you clicked to cancel your membership, you should have received an email from us with a link to finalize your cancellation. If you did not click on the link in the email, or were not logged in to IPSY.com when you clicked it, your cancellation request was not finalized.
You might've missed this month's deadline:
You must confirm your cancellation via email by 12pm PT on the last day of the month if you don’t want the upcoming month’s bag. If you confirm your cancellation after 12pm PT, your membership will not end until the following month.
You have multiple memberships:
If you have other active memberships, you will need to cancel them separately.
Click here for more information on how to cancel your membership.